From April 2023 that will change, Ofcom said today. A network adapter – you’ll need this for every computer you want to connect. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. The two sockets on the wall on the RHS are telephone sockets. Can I move my Fibre router? No unfortunately moving the ONT and its delicate fibre cabling is likely to cause damage to the equipment or fibre strands, and can stop your broadband service from working. My dad bought the 1gbps package and arranged the delivery for - 5273209. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Tudor. You could get up to £200 paid off. Choose the best spot for your wifi hub. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). The SSID must be password protected. I recently got Virgin broadband installed. Some technicians just take the easiest route for an install not where the customer wants it. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. Thank you for your post. I'm a Very Insightful Person, I'm here to share knowledge. Answered!So, I want to reposition my TV and set-top box, and don't want to run an extension cable. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. Simplistic way will be running cable round the top of the skirting mate. #1. Account - Cable. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Best to wait for a VM staff member to get to your post in 2 or 3 days time. KIDDERMINSTER. The PC had no signal. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). In any case your contract prohibits you moving it yourself. This means that the broadband router can be installed at either location and both will need ADSL filters. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Ultrafast Broadband. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. That is the way I want it to stay. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. We would like to show you a description here but the site won’t allow us. It allows your computer to send information along your network. All forum topics. Tudor. That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. You can discuss the preferred layout with the VM technician. Plug into the Hub. We can certainly get a move of the. Step 2: Order your TalkTalk Broadband service. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. What type of cable does Virgin Media use? SSL Coax. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. When your number transfers, your BT socket will go dead. The cable terminates on a box indoors wherever you want it, within reason. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Your "loss of signal" point is a good one. Virgin Media have used the Openreach socket to provide telephone services. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. It’s easy to switch your TV and landline services too. I can’t take it off by myself so I called 0800 953 9500. Superfast Broadband. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Anything is technically possible. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. I had 2 plugs and 2 bulbs in my old property - with no issues. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Vonage 2nd line. You’ll need to return your Virgin Media Hub. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Stay safe online. . See where this Helpful Answer was posted. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. I was told when purchasing the broadband package that fi. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. We would like to show you a description here but the site won’t allow us. And, of course, you can only use boxes supplied by VM. u just run a long cable from the box inside to whatever room u want. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Browse Virgin Media Virgin. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin have unilaterally made this socket inactive. VM don't use fibre inside the property. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. on 20-02-2023 11:46. I'm a Very Insightful Person, I'm here to share knowledge. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've got a new hub 5 and want to take advantage of it on my pc. . and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Go to Account settings, then Account details b. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. At least spell your title correctly jeezus . CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I am happy to help with this. The wall socket is - 5109379 - 2. 04kg, it will easily fit under – or even alongside – any TV. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. 01-02-2023 10:59 - edited 01-02-2023 11:00. . To work, your wireless router needs to be placed within reach of: A power socket. Buy the appropriate extension cable. The Virgin wall sockets just have one connector at the bottom. Channel Optimisation must be left on. The wall socket is currently in the living room and I need it moved to another room. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. properly. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. " The hub is upstairs as previously said. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. 1) Disconnect the master socket from the 2 wire exchange line, take care to retain all internal extension cables. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. Praying the white is the virgin one. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. You should call 150 from a Virgin landline or mobile, or 0345. Browse Virgin Media Virgin Media Community. On the day of activation, connect your new router to the master phone socket. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. Browse Virgin Media Virgin Media Community. Does your wall socket look different? Your wall socket may have adenine mate attached into it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. All our services will be set up so, once you’re in your. 3. Plug the power supply into a mains socket. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. My problem, like many others is the main phone line is in one room and the hub in another. Project Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. • Plug the TV Box into a nearby mains socket. We need to remove the box inside aswell to decorate. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). ahhh the rubbish that is CS - you could try this. I then unplugged the Pod and plugged it back in again and then it worked. I. They will respond here in a few days. Very Insightful Person. The steps that the Virgin. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. I've gone for Veetop Flat Ethernet Cables 1. See if this works. BT no longer charges a 'broadband cease charge'. Turn on suggestions. The WiFi Booster will start copying your Hub’s details. There is an old openreach socket with a coax cable underneath, but in no way connected. If it doesn't work then you can call the pre-installs team on 0800 052 1734. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Home Phone. Virgin Phone Switchover. Country. Tudor. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Manufacture sure. But I have no Virgin Media Wall socket in my house. I need to move the SH closer to the TV, it is currently in another room. #4. You should also be aware there is a £25 call out charge for the engineer to move the socket. correctly to the Virgin Media wall socket, please follow these instructions to get set up. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Solved: We have the quickstart pack but sadly cannot get broadband set. Maybe now when I’m first on someone in cod and shoot I will actually get a kill instead of them magically turning around and killing me first in a split secondHi john, Thank you for the reply. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. My Virgin Media App. Kind regards,Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". I will send you a PM to confirm your details so this can. Buy Multimedia Sockets at Screwfix. Chatter and natter. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . However, I do not have any of the specified wall sockets available. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. #11. My options are . The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. 132Mb average speed. 0 Kudos. The new fibre phone line is designed to work with the same phones as the old copper line. Or if the other end of the white cable is in a more useful. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. I've spoken to Virgin who have said yes along with £99. However, I do not have any of the specified wall sockets available. Connect the Hub’s power cable with the blue tab. Reply. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Virgin Media; My Virgin Media; Shop;. Virgin Media Wall Socket Example 2. Choose your package. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown box, was just wondering if anyone knew if any of these cables were the ones we would require/need to plug into the Hub 3. The steps that the Virgin. . Jun 1, 2007 #16. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. Up to speed. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. The coax cable from the study can be used for the other 360 box in the kitchen. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). I’ve got. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Summary of Contents for Virgin Media Virgin TV V6. Kind Regards,. Step 5. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. 3. As I'm moving it back to the original location, is. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. You need a small spanner to remove this. I've tried calling Virgin Media on 150. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. I was told when purchasing the broadband package that f. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. The line is a cable which comes from outside near the pavement and goes all the way up under the roof, where the internet box is. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. we’ve just moved in to our new house. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Plus, again optionally, a cable will be run to a phone socket for the phone service. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1. Push it firmly on. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. The agent said I’ll need an eng. You may still need to pay an activation fee, but some deals will offer activation for free. Tool for removing cable box. I am going to cancel. However you might need to check what type of cable is used to connect the socket to the Virgin network. Buy move who red label end of the white cable into the wall socket. The distance is approximately 12 metres. I would try taking the white cable out and put it in socket where you have the red cable, just to see if the green light comes on or not as we at least know that socket is working. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Always assuming the cable will reach to the BT junction box of course. The existing cables will be screw-on (11 mm spanner or pliers required). 10 July 2014 at 4:57PM in Techie Stuff. #4. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. Options. QuickStart, set up and connections. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. A single cable modem can also be added to the same wiring backbone in your house. . . Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Paul. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you look into the back of your Hub, you'll see a port. Installing Virgin Media banda for the primary set . Following the installation and verification of its functionality, you can browse the web or. Encantador Posts: 678 Forumite. And, of course, you can only use boxes supplied by VM. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Step 2: Order your Sky Broadband service. In any case your contract prohibits you moving it yourself. Please help. Book your move Once you know you can use our services at your new address, get in touch to book your move. Account - Cable. Choose the best spot for your wifi hub. Fibre phone Adaptor - different rooms. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. makey Established Member. Pay £75-£99 for Virgin Media to do it. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. The Passphrases of the SSIDs must match. This video will show you how to install a Virgin Media extension cable. It is a RJ11 connector on the TEL1 phone socket on the hub. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. A new secure password will be generated for you. jbrennand. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. We all know and love the internet and TV services that can enter our homes through entry points. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Next step . Whether you’re with Sky, TalkTalk, Virgin Media or anyone else, we’ve made it as simple as possible to switch broadband provider. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Buy the appropriate extension cable. Everything is converted to specialised triple screened coaxial cable. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. Sorry to hear you. You need to use one of these and run it upstairs using proper ethernet cable (cat5). Back a step. 0 Kudos. If you can wire a plug, you can move it. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. No, any cables within the house can be touched as much as the householder wants to touch them. Got a technician booked for next week to move a socket from one side of the room to the other. In response to Llfamily. Very Insightful Person. Back a step. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. ) The hub will be in here too 3. Unfortunately Forum Staff are unable to process new deals. . 22/11/12 - 11:50 #6. Options. Is it possible to upgrade TV package in a new contract in Virgin TV 360 2 hours ago; Returning KIT - pack not arriving despite multiple asks in Virgin TV V6 yesterday; Need To Extend Cable - can I please Make An Appointment in Virgin TV 360 Saturday; Moving cable connection to a different wall in Virgin Media: TiVo® service 3. Luckily, most newer computers have one already. Sky will credit your account with up to £100 if Virgin charges you termination fees. VMED O2 UK Limited, trading as Virgin Media O2, is a British mass media and telecommunications company based in London, England. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Much easier and more discreet than putting a junction in. OR. Switch on your TV, then using your own TV remote press the Input, AV or Source button. The house is a new build, there's no lead in the paint, no aquarium or anything like that. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. So simple, the Virgin connectors are crimped to the cable so it took no time at all. is plugged into your Virgin Media socket on your wall. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Manage Your Account. Manage Your Account. Follow these steps to install your virgin Media Broadband, TV and Phone service. 29/07/15 - 16:50 #1. Really important:. - 5250024• Connect the ends of the 1. How about using a 10m RJ11 to RJ11 telephone cable. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Location. . Regards, Steven_L. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Various cable mediums are used in modern systems to transmit data. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Superfast Broadband. Another option might include. Wow. Your connection box is usually put in the living room on the wall. The new fibre phone line is designed to work with the same phones as the old copper line. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). . It is one of the largest. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. This video will show you how to install a Virgin Media extension cable. Like the TV cable we have too. Thank you for your help. Phone. 2 weeks ago - last edited 2 weeks ago. I therefore need to get the virgin internet from the front room to the offic. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. Posts: 166. It’s important you talk to your provider about how the service will work for you. In your Stream kit you’ll find everything you need to get the Stream box up and running. 7 Feb 2011. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Hello, This morning I received an email from Virgin Media informing me of the upcoming home phone switchover to fibre in June. The RJ11 sockets will be redundant. on 17-12-2022 10:39. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. on 17-12-2022 10:39. 1 ACCEPTED SOLUTION. Virgin Media services are only available in eligible Virgin Media network areas. If you link up the hub's phone socket to your existing telephone wall sockets, then disconnecting the old incoming phone cable from the street is advised to prevent the new phone line from the hub being fed back out into. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. Account - Mobile. 24 Jan 2007. The box needs to move from my living room to under the stairs. I also have this other dual cable going to the Smart Hub. All the cabling is the property of Virgin Media and must not be touched. Options.